Q: What if someone report intentionally a good number as scam?
Systems can be abused no matter how intelligent they are.
We have solutions for such situations:
- User can whitelist any blacklisted number (in her/his own device) so it will be treated as a normal call.
An example of possible scenario could be:
User #1 block the number of their “Ex” and send a complaint to the server so it will be blocked for everybody.
But for User #2 that “Ex” is actually a nice friendly person, so User #2 moves the phone number from the Blacklist to the Whitelist in her/his own device and now the Ex’s number can call her/him normally. (The Ex’s number remains backlisted and blocked for anyone else though).
- Removal request by the complainer (phone number with a single complainer only). Complainer must send us a removal request via our online contact form from the same IP address that the complaint was originally sent (applicable only to a phone number with a single complainer) – as described in our Posting rules page.
Q: What is my recourse if you have my pone number listed and I cannot call people anymore?
If it happens (unlikely but possible) you are still in control with the following options:
- In case when the reporter and the user know each other, the user could contact the person who reported the phone and negotiate a Removal request to be sent to us by the complainer as described in our Posting rules page (phone number with a single complainer only).
- Tell your friends and contacts to whitelist your phone number on their devices, so your number will not be blocked on their phones and will be treated as a normal call.
